TERMS & CONDITIONS

Who we are – Our Website is: montoor.com

General Aspects
Use of the website automatically attributes the status of User and implies full and unreserved acceptance of all the provisions included in the Terms and Conditions, in the version in force at the time you access the website. If you do not fully accept any of the conditions set out, you must not access/use the website. By consulting, using or downloading the content of the website, you are committing to respect the conditions established on this page. The User may use the website without the need for any registration. However, some of the website’s features may require registration.

Products Catalog
Services sold by partners & by Montoor are available on the website (Simão Teixeira – ENI & Owner), based in Monção (Portugal), tourism license RNAVT 8377 e NIF 245575286. The product information presented on the website is intended only to provide a brief informative summary for the visitor’s convenience and information.
We take all necessary steps to ensure that the information and data contained on the website is accurate and up-to-date when entered into it. However, regular updating or correction of this information is not guaranteed. We make no warranty, express or implied, as to the accuracy or completeness of any information (including information about goods and products) included on the website. We reserve the right to change, delete or move any information on the website at any time without notice.

Users expressly accept and acknowledge that:
– The photographs presented on the website are for illustrative purposes only, and Users should consult detailed information about the products and their respective characteristics/specifications;
– The price shown is the final recommended price, however, there may be spelling errors for which we cannot guarantee the supply if this is the case;
– We will make every effort to include accurate and up-to-date product information on the website. However, there may be errors;
– We do not guarantee the availability of the products included on the website at 100%, and updates will be made based on bookings and payments that confirm them.

Personal data and data security
Please see our Privacy Policy and Cookie Policy below.

Intellectual property
Unless otherwise stated, the website contents, texts, graphics, photographs are copyrighted to the platform, and their use, for commercial purposes or otherwise, is prohibited without our prior written authorization.

Limitation of liability
The User will be responsible for the content of the information sent or transmitted to the website.
The User is aware that the use of the website may not be 100% secure, and that information sent/received may be intercepted by unauthorized parties. The company is not responsible for any failures in the security of communications and does not assume any responsibility for the improper use of its information by third parties.
The User acknowledges that access to and use of the website may be interrupted and that the information on the website may contain bugs, errors, technical failures, problems or other limitations. The website may contain links to other websites or be accessed through other websites. The company cannot be held responsible for them, particularly for controlling content, availability, operability or performance. To the maximum extent permitted by law, the platform excludes any liability, direct or indirect, for the use of the website.

Final provisions
In the event of a breach of these Terms and Conditions, we reserve the right to take any and all legally permitted action. Furthermore, we reserve the right to, discriminately, terminate access to or use of the website, with or without notification to the User. The Terms and Conditions of use of the website are regulated in accordance with current laws.
If any provision hereof is found to be unlawful, void, or for any reason unenforceable, then such provision shall be eliminated or reduced to the fullest extent permitted by law and shall not affect the validity and enforceability of any remaining provisions.
We reserve the right to change these Terms and Conditions without prior notice. The User is bound by the version of the Terms and Conditions at the time of use, so we recommend that you consult them periodically.

PRIVACY POLICY

We respect your privacy and appreciate the trust you place in us. In this Privacy Policy we explain who we are, for what purposes we may use your data, how we process it, with whom we share it, for how long we keep it, as well as ways to contact us and exercise your rights.
Your data will be processed by Montoor (Simão Teixeira – ENI & Owner), RNAVT 8377 e NIF 245575286, based in Monção (Portugal), hereinafter “we”. This agency is the controller of personal data in compliance with the General Data Protection Regulation.
For questions related to the processing of your personal data, you should contact us via the following email: info@montoor.com

Why do we need your information?
– We will process your personal data for traveler management and marketing purposes.
– The information you provide us is only intended to provide you with a service that is more suited to your characteristics and needs. As such, and for the purposes of product reservations and Traveller Support contacts, we hereby inform you that your contact details and address will be transmitted to our subcontracted colaborators/partners for the realization of the products reserved by our travellers. We will process your data to send you information about products and services. This data processing will only be carried out with your consent, provided at the time of registration. If you consent, you will receive marketing publications via email and/or WhatsApp.
– Consent to the processing of personal data for direct marketing purposes may be revoked at any time. Your data will be kept until you request its deletion.

What we collect and store – While you visit our website, we will record:

• Products you’ve viewed: We use this, for example, to show you products you’ve recently viewed
• Departure location: we will ask you to, for example, estimate transport costs before making a booking!

We also use cookies to preserve the contents of your bag while you browse our website..

When you book on our website, we will ask you to provide information including your name, billing address, departure location, email address, WhatsApp number, payment details and optional account information such as username and password. We will use this information for purposes such as:

• Send you information about the booking
• Respond to your requests, including changes/cancellations/refunds/exchanges
• Payment processing and fraud prevention
• Set up your account on our website
• Comply with all legal obligations we have, such as calculating taxes
• Improve our platform offerings
• Send you offer messages if you wish to receive them

In general, we store information about you for as long as we need it for the purposes for which we collected it, and we are not required by law to continue to keep it. For example, we will store information for 10 years for tax and accounting purposes. This includes name, email, and billing address. We save comments or reviews.

Who on our team has access – Our team members have access to the information you provide to us. For example, platform administrators and managers can access:

• Booking information, what/when/where the booking will be
• User information such as name, email and billing address and departure location.

Our team members have access to this information to make reservations, process changes/cancellations/refunds/exchanges, and provide user/traveller support.

What we share with third parties – We share information with third parties who help us process bookings.

How long is your data retained? – For users that register on our website, we store the personal information provided in your user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Site administrators can also view and edit this information.

Payments – We accept the types of payments present at Checkout, such as Bank Transfer, debit card or other method present on the platform (depending on the country of origin of the reservation).

Reviews – When travellers write reviews on the platform, we collect the data shown in the reviews form, as well as the traveller’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture is visible to the public in the context of your comment.

Media – If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Travellers to the site can download and extract any location data from images on the site.

Embedded content from other websites – Certain products on the website may include integrated content (e.g. videos, images, products, etc…). Embedded content from other websites behaves exactly the same way as if the traveller had visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Password – If you request a password reset, your IP address will be included in the reset email message.

How long do we keep your data? – If you leave a review, the review and its metadata are retained indefinitely. This is so we can recognize and automatically approve any subsequent reviews instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can view, edit, or delete their personal information at any time. Web administrators can also view and edit this information.

COOKIES POLICY

How we use cookies
Cookies are used to improve our service. Some cookies are essential to guarantee the functionalities provided, while others are intended to improve performance and user experience.

Essential cookies are intended to:
– remember what you add to your suitcase.
– remember the progress of your booking.
– remember your account details.
– ensure that your connection is secure.
– ensure that the website is displayed consistently.
– provide support via WhatsApp – cannot be disabled. They are essential for the website to function.

Analytical cookies are intended to:
– improve website performance by reducing the number of page loads you visit
– improve user experience

Marketing cookies are intended to:
– allow you to share and like on social networks.
– send information to other websites to personalize the advertising shown.
– by sharing your browsing behavior on Montour.top, we can provide you with more personalized products and offers.

If you leave a review on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another review. These cookies last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days and screen options cookies last for one year. If you select “Remember me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

EXAMPLES OF USE OF COOKIES

Cookies are used to improve the service provided, such as:
– enable the use of some services such as payment, which would not be possible without cookies
– allow a service to recognize your device so that you do not have to constantly provide the same data
– recognize that you have already provided a username and password when logged into the traveler area so that you do not have to do so every time you consult a page
– count how many people are using a service, thus allowing us to ensure that use is fast
– analyze data that allows us to know how you use the services so that we can improve them

If you do not allow the site to use cookies, some pages and features will not function as expected. For example, you won’t be able to use your likes and bookings list.
If you wish to delete cookies that are already on your computer, please consult the “Settings” section of your internet browser.
You can also find out more information about cookies and how to manage them on the website http://www.aboutcookies.org (English) or consult the “Help” section of your internet browser.

Last update 14/03/2025